Help and guidance

The iDiD user fee includes customer support and training. Our support team is available Monday through Friday between 9 am and 5 pm (GMT+2) via email, chat and phone in Finnish and English. We will to respond to all enquiries as quickly as possible.

Our support site https://support.idid.fi offers useful information such as user guides and ready-made html elements.

As our customer, you can also participate in our free user trainings, available three times a month at our office in Tampere, Finland, and online with Skype (sign-up at the bottom).

Customer support

Support site in English
https://support.idid.fi

Email 
support@idid.fi

Phone 
+358 10 281 4350

Upcoming training sessions

We offer our customers free training sessions at our office in Tampere, Finland, and online via Skype for Business.

• Basic training is recommended for new users and anyone wishing to revise their skills
• Themed training offers a deeper look at each month's topic. We recommend themed trainings to users who already know the basics
• Hallway display training is for everyone working with hallway displays (used in Finland)

Find our training schedules and descriptions below under their respective tabs. 

Customised training

If you cannot find a suitable training above, we can customise one to suit your specific needs. The scope and time of the customised trainings are negotiable on an individual basis.

Contact us and let us know about your needs, we'd be happy to build a training package best suited for your needs!